New VP Oversees Aqua Customer Experience
Parisi brings customer service, integrations leadership to key
BRYN MAWR, Pa.--(BUSINESS WIRE)--
Aqua America is kicking off October's National Customer Service Week a
little early this year with the appointment of Georgetta Parisi as its
new vice president of customer operations, according to Susan Haindl,
senior vice president and chief administrative officer.
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Georgetta Parisi is Aqua America's vice president of customer operations. (Photo: Business Wire)
Parisi, who reports to Haindl, is responsible for heading up the
company's multiple customer operations functions including the call
center; state coordination, quality and process improvement; billing,
cash applications and collections; and rates and analytics organizations.
"Georgetta will be a tremendous leader for Aqua's customer operations,"
said Haindl. "She has a unique combination of experience with customer
operations, integrations and human resources that will elevate our
customer service efforts, and will further support our outstanding Aqua
customer operations team."
Prior to joining Aqua, Parisi served in several customer service roles
at Iron Mountain, most recently as vice president of customer
integration. In that position, she provided strategic leadership and
oversight of communications, onboarding and integration of large
acquisitions, most recently leading the integration of Recall with Iron
Mountain. She has also held senior human resources and operations roles
at CertainTeed Corporation and The BISYS group, where she sat on global
integration and acquisition integration teams.
Parisi holds a bachelor's degree in finance and economics from Fairleigh
Dickinson University and an MBA from LaSalle University.
Aqua America is one of the largest U.S.-based, publicly traded water
utilities and serves nearly 3 million people in Pennsylvania, Ohio,
North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia. Aqua
America is listed on the New York Stock Exchange under the ticker symbol
WTR. Visit AquaAmerica.com
for more information, or follow Aqua on Facebook at facebook.com/MyAquaAmerica
and on Twitter at @MyAquaAmerica.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170918005160/en/
Source: Aqua America
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